Maxime Reseller FAQs – Return/Refund Policy
Can I return or refund my orders?
We don’t accept returns or refunds. Once the products have been ordered and paid for, they are considered sold.
Acceptable returns from customer are only as follows:
– damaged packaging upon delivery;
– inferior packaging (crumpled, discoloration, etc);
– Infestation; or
– Kibble conditions (discoloration, sticky, etc)
How do I process my returns?
You need to fill out the Customer Return Form. For more information you can communicate with the Channel Development Specialists:
METRO MANILA
DR. RONNIEL MONTERO
Channel Development Specialist
Email: ronniel.montero@aboitiz.com
Mobile Number: 0917 8343299
NORTH LUZON
Jane Guinto
Channel Development Specialist
Email: jane.guinto@aboitiz.com
Mobile Number: 0917 836 5060
VISAYAS
Mark Vincent Taping
Channel Development Specialist
Email: mark.taping@aboitiz.com
Mobile Number: 0917 8003436
MINDANAO
Niel Dacutan
Channel Development Specialist
Email: loren.niel.dacutan@aboitiz.com
Mobile Number: 0917 7040239
What happens when I get the order wrong?
Kindly send an e-mail to your assigned Channel Development Specialist regarding your wrong order so it can be reprocessed from the distributor’s side.
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